Spa Manager
Spa and Wellness Operations Manager
📍 bbspa Glasgow🕒 full-time💷 £38,000🗓 Posted May 29, 2026
About the role
What you'll do
- This is a next-generation bath house and wellness destination opening in Glasgow — designed to redefine urban wellbeing through immersive thermal experiences, contemporary wellness rituals, social bathing culture, and exceptional hospitality.
- Developed in partnership with BBSPA Group, this spa combines innovation, design, wellbeing, and operational excellence to create a commercially successful and emotionally engaging wellness destination.
- Role Purpose
- The Spa & Wellness Manager will oversee the successful launch and day-to-day operation of the Bath House & Spa.
- This leadership role combines operational management, treatment and wellbeing oversight, team leadership, guest experience excellence, and commercial performance.
- The successful candidate will lead all spa, thermal bathing, wellness, fitness, and treatment operations while creating a positive culture aligned with BBSPA Group’s values.
What we're looking for
Requirements
- Key Responsibilities
- Lead and inspire the spa, wellness, fitness, and therapy teams through hands-on leadership and coaching.
- Oversee all daily spa, bath house, wellness, and guest journey operations.
- Ensure exceptional standards of cleanliness, presentation, safety, and operational readiness across all facilities.
- Manage therapist standards, treatment quality, SOPs, and wellbeing programming.
- Develop innovative wellness rituals, thermal experiences, and guest activations unique to atera.
- Monitor guest satisfaction and maintain luxury hospitality standards.
- Support achievement of financial targets, payroll management, retail performance, scheduling, and inventory control.
- Leadership & Team Development
- Recruit, onboard, train, mentor, and develop a high-performing wellness team.
- Deliver regular training, treatment reviews, and performance coaching.
- Foster a culture of collaboration, accountability, professionalism, and wellbeing.
- Lead team meetings and communicate operational objectives clearly and effectively.
- Guest Experience & Wellness
- Create authentic, personalised, and memorable guest experiences.
- Ensure all wellness journeys reflect the spa philosophy and BBSPA standards.
- Support VIP guests, special events, wellness retreats, and group experiences.
- Commercial & Operational Performance
- Support annual budgeting, forecasting, and operational planning.
- Analyse KPIs, treatment performance, retail sales, and membership opportunities.
- Manage stock control, purchasing, scheduling, and labour efficiency.
- Ensure all health & safety, hygiene, and company compliance standards are maintained.
- Candidate Profile
- Minimum 5 years’ experience in a senior spa, wellness, or hospitality management role.
- Experience within luxury spa, bath house, wellness destination, or premium hospitality environments.
- Qualified therapist or wellness professional preferred.
- Strong operational leadership and team development experience.
- Commercially aware with strong financial and organisational skills.
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